Your questions,
our answers

Create your workspace and choose your profile

One workspace per brand, channel or persona — and a profile that adapts the app to what you produce.

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Import your media

Your files come in clean: scrubbed, de-duplicated, adapted to the formats of each channel.

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Organise your media library

Folders, collections, tags and sessions: finding one file among ten thousand must stay instant.

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Connect a publishing channel

Authorise your account in one click; Diffusons then publishes for you, wherever it is allowed.

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Time slots and editorial calendar

Set your times once; the calendar places your posts in them.

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Publish to several channels at once

One form, each channel in the right format and at the right length.

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Prepare content to publish yourself

Where automatic publishing is not allowed, everything reaches you ready: ordered media, captions, checklist.

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The photo and video editing studio

Crop, retouch, cut, subtitle — without ever damaging the original file.

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The AI copilot and your credits

It suggests, you approve. Every plan includes credits, topped up in one click.

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Track your results

What works, with the figures to back it up: post by post, channel by channel, over 90 days.

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Plan, quotas and options

What counts, what happens at the limit, and how to extend without changing plan.

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Export or delete your data

You leave with everything, nothing remains — apart from the accounting records required by law.

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Track a support request

Find your conversations and reply to a request from your area.

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Reply to a request

Add further details or a reply directly in the thread of your request.

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Response times and priorities

Understand how priorities and response times work.

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